IMPLEMENTATION OF CORPORATE SOCIAL RESPONSIBILITY IN BANKING SECTOR DURING THE COVID-19 PANDEMIC

Hu Xiaoxia, Sukran Sukran, Hayyumu Farina Nurhalizah

Abstract


In order to successfully implement Corporate Social Responsibility (CSR) in the banking industry, it is crucial to understand the factors that influence it and the impacts caused. This research is useful for future researchers who examine Corporate Social Responsibility and functions as decision-making materials for banking sector practitioners. This study employs a systematic literature review method of 32 articles relevant to the research questions. This study found that there are 11 factors influencing Corporate Social Responsibility and 22 impacts of it. However, this research is still limited to one source database. Therefore, it is advised that future scholars include other databases to improve the study.


Full Text:

PDF

References


Abdelmoneim, Z., & Elghazaly, M. (2021). COVID-19 implications for corporate social responsibility, corporate governance and profitability in banks: The case of Egypt. Banks and Bank Systems, 16(4), 149–168. https://doi.org/10.21511/bbs.16(4).2021.13

Al-Ghamdi, S. A. A., & Badawi, N. S. (2019). Do corporate social responsibility activities enhance customer satisfaction and customer loyalty? Evidence from the Saudi banking sector. Cogent Business and Management, 6(1). https://doi.org/10.1080/23311975.2019.1662932

Ali, M. A., Shuib, M. S., & Nor, A. M. (2023). Zakat As a Corporate Social Responsibility: How Does It Affect the Financial Performance of Islamic Banks? Jordan Journal of Business Administration, 19(2), 275–293. https://doi.org/10.35516/jjba.v19i2.1052

Amegbe, H., Dzandu, M. D., & Hanu, C. (2021). The role of brand love on bank customers’ perceptions of corporate social responsibility. International Journal of Bank Marketing, 39(1), 189–208. https://doi.org/10.1108/IJBM-07-2020-0356

Anh, N. Van, & Phuong Thao, N. T. (2021). Impact of CSR activities towards adoption of Mobile Banking. Cogent Business and Management, 8(1). https://doi.org/10.1080/23311975.2021.1962486

Belasri, S., Gomes, M., & Pijourlet, G. (2020). Corporate social responsibility and bank efficiency. Journal of Multinational Financial Management, 54, 100612. https://doi.org/10.1016/j.mulfin.2020.100612

Bhattacharyya, A., & Khan, M. (2021). Financial inclusion, corporate social responsibility and firm performance – analysis of interactive relationship. Meditari Accountancy Research, 31(2), 417–440. https://doi.org/10.1108/MEDAR-12-2020-1121

Bolton, B. (2020). Internal vs. external corporate social responsibility at U.S. banks. International Journal of Financial Studies, 8(4), 1–28. https://doi.org/10.3390/ijfs8040065

Chantziaras, A., Dedoulis, E., Grougiou, V., & Leventis, S. (2020). The impact of religiosity and corruption on CSR reporting: The case of U.S. banks. Journal of Business Research, 109(January 2019), 362–374. https://doi.org/10.1016/j.jbusres.2019.12.025

Chi, L. H. D., Hac, L. D., Nhat, N. Q., & Hang, B. T. T. (2022). Corporate environmental responsibility and financial performance: The moderating role of ownership structure and listing status of Vietnam banks. Cogent Economics and Finance, 10(1). https://doi.org/10.1080/23322039.2022.2087286

Duong, K. D., Tran, P. M. D., & Pham, H. (2023). CEO overpower and corporate social responsibility of commercial banks: The moderating role of state ownership. Cogent Economics and Finance, 11(1). https://doi.org/10.1080/23322039.2023.2171609

Ellili, N. O. D., & Nobanee, H. (2022). Impact of economic, environmental, and corporate social responsibility reporting on financial performance of UAE banks. Environment, Development and Sustainability, 25(5), 3967–3983. https://doi.org/10.1007/s10668-022-02225-6

Eyasu, A. M., & Arefayne, D. (2020). The effect of corporate social responsibility on banks’ competitive advantage: Evidence from Ethiopian lion international bank S.C. Cogent Business and Management, 7(1). https://doi.org/10.1080/23311975.2020.1830473

Galdeano, D. M., Fati, M., Ahmed, U., Rehan, R., & Ahmed, A. (2019). Financial performance and corporate social responsibility in the banking sector of Bahrain: Can engagement moderate? Management Science Letters, 9(10), 1529–1542. https://doi.org/10.5267/j.msl.2019.5.032

Harun, M. S., Hussainey, K., Mohd Kharuddin, K. A., & Farooque, O. Al. (2020). CSR Disclosure, Corporate Governance and Firm Value: a study on GCC Islamic Banks. International Journal of Accounting and Information Management, 28(4), 607–638. https://doi.org/10.1108/IJAIM-08-2019-0103

Igbekoyi, O. E., Adegbayibi, A. T., & Adesina, A. S. (2021). Female directors and corporate social performance of listed deposit money banks in Nigeria. IBIMA Business Review, 2021. https://doi.org/10.5171/2021.811467

Moliner, M. A., Monferrer Tirado, D., & Estrada-Guillén, M. (2020). CSR marketing outcomes and branch managers’ perceptions of CSR. International Journal of Bank Marketing, 38(1), 63–85. https://doi.org/10.1108/IJBM-11-2018-0307

Neitzert, F., & Petras, M. (2022). Corporate social responsibility and bank risk. In Journal of Business Economics (Vol. 92, Issue 3). Springer Berlin Heidelberg. https://doi.org/10.1007/s11573-021-01069-2

Quick, R., & Inwinkl, P. (2020). Assurance on CSR reports: impact on the credibility perceptions of non-financial information by bank directors. Meditari Accountancy Research, 28(5), 833–862. https://doi.org/10.1108/MEDAR-10-2019-0597

Sang, N. M. (2022). Corporate social responsibility, electronic word-of-mouth and customer loyalty in Vietnam’s banking sector. Banks and Bank Systems, 17(3), 38–48. https://doi.org/10.21511/bbs.17(3).2022.04

Setiawan, D., Prabowo, R., Arnita, V., & Wibawa, A. (2019). Does corporate social responsibility affect earnings management? Evidence from the Indonesian banking industry. Business: Theory and Practice, 20(2010), 372–378. https://doi.org/10.3846/btp.2019.35

Tasnia, M., Syed Jaafar AlHabshi, S. M., & Rosman, R. (2020). The impact of corporate social responsibility on stock price volatility of the US banks: a moderating role of tax. Journal of Financial Reporting and Accounting, 19(1), 77–91. https://doi.org/10.1108/JFRA-01-2020-0020

Tran, Q. T., Lam, T. T., & Luu, C. D. (2020). Effect of Corporate Governance on Corporate Social Responsibility Disclosure: Empirical Evidence from Vietnamese Commercial Banks*. Journal of Asian Finance, Economics and Business, 7(11), 327–333. https://doi.org/10.13106/jafeb.2020.vol7.no11.327

Uslu, A., & Şengün, H. İ. (2021). The multiple mediation roles of trust and satisfaction in the effect of perceived corporate social responsibility on loyalty. Business, Management and Economics Engineering, 19(1), 49–69. https://doi.org/10.3846/bmee.2021.13362

Van Nguyen, T., Bui, H. T. T., & Le, C. H. D. (2022). The impacts of corporate social responsibility to corporate financial performance: A case study of Vietnamese commercial banks. Cogent Economics and Finance, 10(1). https://doi.org/10.1080/23322039.2022.2132642

Vo, D. H., Van, L. T. H., Dinh, L. T. H., & Ho, C. M. (2020). Financial inclusion, corporate social responsibility and customer loyalty in the banking sector in Vietnam. Journal of International Studies, 13(4), 9–23. https://doi.org/10.14254/2071-8330.2020/13-4/1

Wang, Y., & Pala, B. (2021). Communicating philanthropic CSR versus ethical and legal CSR to employees: empirical evidence in Turkey. Corporate Communications, 26(1), 155–175. https://doi.org/10.1108/CCIJ-01-2020-0014

Widiyanto, Thomas, P., Yulianto, A., Nuryana, I., & Nurkhin, A. (2023). Operation Management of Rural Banks of Local Government: an Assessment of Agency Conflict or Social Responsibility. Corporate Governance and Organizational Behavior Review, 7(1), 44–50. https://doi.org/10.22495/cgobrv7i1p4

Yankovskaya, V. V., Mustafin, T. A., Endovitsky, D. A., & Krivosheev, A. V. (2022). Corporate Social Responsibility as an Alternative Approach to Financial Risk Management: Advantages for Sustainable Development. Risks, 10(5). https://doi.org/10.3390/risks10050106

Zhang, Y., & Jiang, Y. (2021). Corporate social responsibility, organisational reputation and liability of foreignness. South African Journal of Business Management, 52(1), 1–11. https://doi.org/10.4102/SAJBM.V52I1.2731

Zhou, G., Sun, Y., Luo, S., & Liao, J. (2021). Corporate social responsibility and bank financial performance in China: The moderating role of green credit. Energy Economics, 97, 105190. https://doi.org/10.1016/j.eneco.2021.105190




DOI: https://doi.org/10.37403/financial.v9i2.530

Refbacks

  • There are currently no refbacks.


Copyright (c) 2023 FINANCIAL: JURNAL AKUNTANSI

Financial: Jurnal Akuntansi is indexed by:

  

PUBLISHER:

Program Studi Akuntansi, Sekolah Tinggi Ilmu Ekonomi Sultan Agung
Jalan Surabaya No 19, Telp (0622) 25626, Fax (0622) 21432
Pematangsiantar 21118 – Sumatera Utara, Indonesia
email: financial@stiesultanagung.ac.id

OAlogo

 Creative Commons License

Financial: Jurnal Akuntansi by STIE Sultan Agung is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.